When a new Spoke request is created and assigned to you, you'll find it in your Inbox. 

Below, we'll detail what to do next with those requests.  

The default screen in Spoke is your inbox, but you can get there at any time by clicking "inbox" on the left.

You'll immediately see who created the request and the title, which will indicate what the problem is. 

If you hover over the dots on the right, you'll have the option to mark the request as resolved if there's no need to take further action.

If you don't have time to handle the request or know a different agent or team would be better at answering it, you can reassign the request accordingly.  Click the checkbox on the left of the request and then reassign to another agent or team. 

If you are the right person to respond to the request, just click to open it and begin solving problems and making dreams come true! 

From within the request, you can write a reply to respond to the question. Did the person asking the question not include enough information? Use the chat feature to begin a conversation to get all the information you need. 

To solve the problem, consider creating a KB Resource. Creating KB resources helps teach Spoke how to better respond to your agents.  

If it appears this request is not up your alley, you can always choose to reassign to a different agent or team from this view as well. 

Once you've got the issue solved, use the "mark resolved" checkbox on the upper right to close the request and notify the person who started the request that you've taken care of it. 

Tip: Spoke also offers users the ability to make requests private.

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Welcome to the Spoke Community!

If you're just setting up Spoke for the first time, using Spoke to make requests in your company, or just have an idea that will make Spoke better, this site is for you.