Start a request on Spoke
Spoke allows users to start requests from where you're already working. But it's just as easy to start a request directly on Spoke.
To start a new request, just start typing your question in the Make a new request bar at the top of Spoke.
As you type in the request, Spoke will search for any KB resources that might be able to resolve your question and show them to you. If the resource looks helpful, just click on it. If not, you can confirm the creation of a new request.
Once created, the request will be assigned to a team and an agent will be notified to move towards getting a resolution.