Examples of KB articles by function

  • Paying vendors
  • Setting up customer billing
  • Our purchase approval process and the timeframe
  • Our travel expense policy
  • Our banking partners
  • Getting a corporate credit card
  • Submitting expenses
  • Getting reimbursed
  • Internet Reimbursement for Remote Employees
  • Exercising your vested stock options
  • 401K Provider
  • Increasing your 401k contributions
  • PTO Policy/Vacation policy
  • How to submit PTO requests
  • Holiday schedule 201-?
  • Setting up payroll/Accessing paychecks.
  • Employer on your W-2
  • Our tax ID
  • Signing up pets on our insurance program
  • Celebrating employee 1 year anniversaries
  • Accessing HIPAA training
  • Changing your tax exemptions
  • Employee referral program
  • Our gym membership
  • Signing up for benefits
  • Detailed breakdown of benefits policy
  • Health Benefits take effect on...
  • Sick Time Policy 
  • Work From Home (WFH) Policy
  • Adding dependent on your benefits
  • Commuter Benefits
  • Providing employee feedback
  • Posting jobs
  • Organizational Chart
  • Login for/Setting up [product/tool] (Webinar tool, Mailchimp, Adobe, Amazon, Apple)
  • Setting up the printer
  • Printer out of color/ink/jamming
  • Install <software>
  • Setting up/accessing our VPN
  • Setting up email on my phone
  • My computer is not booting
  • Using airplay
  • Need a laptop for travel/a new phone
  • Locked out of my <product/tool> account
  • Setting up my voicemail
  • Wifi password
  • Guest wifi password
  • Getting new hardware (Keywords: monitor, keyboard, mouse, trackpad, printer, privacy screen, batteries, security camera, laptop)
  • How do I request access to <software> we use (example: Chartio, Asana, Dropbox, Docusign, Jira)
  • Updating an email group to include a new employee
  • What are the team emails?
  • Deleting/deactivating/removing old users
  • Common tricks to combat <software> issues/error
  • How do I get my team on spoke?
  • Getting access to Microsoft Suite
  • Getting access to Adobe Suite
  • Getting access to Slack
  • Problems logging into Salesforce Sales Cloud
  • Common problems with [SSO provider] and tricks to solve them
  • Computer monitor not working
  • Resetting passwords for [software]
  • Creating an offer letter
  • Vendor engagement policy
  • NDA template
  • Immigration contact
  • Immigration policy with respect to hiring
  • Non-compete / PIIA
  • How your shares equate to in % ownership
  • Strike price for your shares
  • Our vesting schedule
  • Photographer/freelance contract
  • Investor NDA
  • User research contract
  • Right of publicity release
  • Signing an NDA
  • NDA Template
  • Handling an MSA
  • RFP Review
  • Navigating a complicated deal
  • Negotiating Terms of Service (TOS)
  • Signing a Statement of Work (SOW)
  • High-resolution logo
  • Marketing material
  • Collateral requests
  • Getting customer swag
  • Requesting presentation design
  • Our marketing style guide
  • Our brand guidelines
  • Social media policy
  • Content review request
  • Customer welcome kits
  • Company approved 1-paragraph blurb
  • Company overview 1-pager
  • Press Kit
  • Process for becoming a sponsor
  • Getting business cards
  • Our mailing address
  • HQ address
  • Conference room policy 
  • Booking conference rooms
  • Office phone/fax number?
  • Team seating map
  • Requesting overnight parking
  • Requesting a parking spot
  • Company wide employee contact information
  • Bathroom code
  • Replacing office keys/door cards
  • Office hours
  • Lunch menu
  • Ordering/requesting a new desk/chair
  • Office cleaning/kitchen supplies
  • Adjust the temperature of our office
  • Setting up an important meeting
  • Setting up an external event
  • Inviting external guests to the office
  • Days do we have catered lunch
  • Recycling at [company]
  • Ordering coffee
  • First aid kit location (Keywords: aspirin, band-aids, Advil,)
  • Getting new batteries
  • IT/ AV issues in a conference room
  • Sales team goals
  • Sales playbooks
  • Sales cycle
  • Our pricing
  • Competitive analysis
  • Product integrations
  • Registering for a webinar
  • Registering a guest to our webinars
  • Business development policy
  • Customer facing competitor analysis
  • Pitch deck
  • Sales hand off process
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Welcome to the Spoke Community!

If you're just setting up Spoke for the first time, using Spoke to make requests in your company, or just have an idea that will make Spoke better, this site is for you.