Creating a KB resource
Your KB (aka knowledge base) is where you can put the answers to all those common questions so your users can find them easily using Spoke.
An ideal KB resource would be built to address a question or problem that comes up frequently for your organization. Some examples of very common KB resource topics are:
- Employee handbook information (PTO policy, parking locations, etc.)
- Technical details (WiFi setup, using office equipment)
- 401K information (administrator, website for updating accounts)
To start building a KB resource, go to your KB and hover over the "+" sign on the lower right.
You have three options for which type of KB you'll create: text, link or file. Find more details on these options here.
Tip: be sure to file all KB resources under a Team to teach Spoke how to best respond to requests.