As you make requests in Spoke, you can easily retrieve and track their progress using the mine button.
Reviewing requests in Mine
By clicking mine, you'll be able to see the open requests you started in Spoke.
You'll also see who's been assigned to the request and from which team, as well as the current status of the request.
If you need to, you can reassign the request to a different agent or team.
You can respond to any questions the assigned agent may have, or just add to the conversation by clicking the reply bar within the request.